Lincoln Academy Store 

Frequently Asked Questions

•  I ordered the wrong size, can I exchange?

  There is a very limited amount of additional stock. As such, exchanges will be limited as well. We will honor exchanges on a first come first serve basis while supplies last. All items must be unworn and unwashed to be eligible for exchange.

  An alternative option would be to try and find another person to trade with using the Facebook page as a resource. A thread is already started for this purpose.

• I missed my pick-up day; how can I get my order?

  Additional pick-up arrangements will be made. We will send out emails to all who have not picked up orders with the details prior to the pick-up times. Rest assured; you will get your order as quickly as possible.

• When will the shop be open again?

  We will open the shop periodically through out the year. We may or may not have all the items that were available at the beginning of the year. The shop is currently set to open the week of September 23rd. Get on the waitlist to be notified as soon as the shop is open.

  https://docs.google.com/forms/d/e/1FAIpQLScaNnrXv3NIGeZMqIwwIb_urLRJNgQ4lHNPsTPukDwjhh-YLQ/viewform?usp=sf_link

• Can I get last year’s items?

  Yes, fill out the waitlist survey and indicate that you are interested in last year’s items. If they are available, we will email you to coordinate and send you a payment link. Once arrangements have been made and the balance has been paid, you will get an email with a pick-up time.

• How does sizing work? Can I try things on?

  There are both Youth and Adult sizes. They are unisex, however, this usually means they are men’s sizing so plan accordingly.

  We will have samples available to try on at the FALL FESTIVAL. This is your opportunity to try on and order additional items.

• How long will it take to get items I order?

  Once you have ordered and the shop has closed, shipment takes about 2 weeks. Then it takes our team of parent volunteers about a week to sort and package each item for delivery. Therefore, plan on 3 weeks but we will try to get them out sooner if possible.

• Who do I talk to if I have other questions?

  Merch was recently handed over to a parent council committee. Therefore, If you have additional questions, reach out to the Merch team via email at Merch@lincoln-academy.org. They usually respond within 24 hours.

• Not all of my order is available yet, can I get part of my order now and the rest when it comes?

  The short answer is no. Handing out partial orders would be hard to keep track of and could cause problems with inventory.

• Can I take home items at time of purchase?

  In most cases, no– however, some items will be available at time of purchase if purchased at the FALL FESTIVAL. This may be different in future years.

• Can I pay cash?

  We are unable to accept cash payments. All purchases, including those made at the Fall Festival, will need to be done through the instant payment platform. This is the only way for us to keep a record of purchases and generate receipts.

  Instant payment is a secure system that is safe for taking your payments online.